We track 5 organisations in this sector across 5+ countries.
5 entries.
Callsy is a Vilnius-based conversational AI startup focused on recovering abandoned e-commerce checkouts for online merchants. The product integrates with Shopify, initiates natural-language voice calls to high-intent shoppers, and follows up with personalized SMS incentives to improve conversion. Its multilingual voice workflows are tailored for cross-border commerce across Europe and beyond.
Cognigy is a Düsseldorf-based conversational AI company founded in 2016 that builds an enterprise platform for AI agents and voice and chat automation, letting large organisations handle customer service across phone, chat and messaging channels. Its low-code platform integrates with contact-centre systems and large language models. In 2025 Cognigy was acquired by the customer-experience software company NiCE.
Druid AI is a Bucharest-born conversational AI company building enterprise-grade virtual employees that combine intent-based dialogue, knowledge grounding, and deep integration into business systems of record such as SAP, Salesforce, Microsoft Dynamics, and UiPath. The platform is aimed at large organizations that want to stand up internal and external chat- and voice-based assistants without stitching together LLM wrappers, retrieval plumbing, and orchestration logic from scratch, and it competes in the same category as Kore.ai and Cognigy from a Romanian R&D base. Druid has raised over USD 50 million in growth capital led by TCV and is one of the clearest examples of a second-generation Romanian enterprise software company riding the UiPath-trained talent pool into the agentic-AI era. It also illustrates how Bucharest's RPA heritage flows naturally into conversational and agentic automation.
PolyAI is a London-based conversational AI company founded in 2017 by Cambridge machine-learning researchers that builds voice assistants, which it calls customer experience agents, capable of handling natural, open-ended customer service calls for enterprises in banking, hospitality, retail and telecoms. Its systems handle millions of customer interactions, and it raised a 50 million dollar round in 2024 at a valuation of around 500 million dollars.
Talkie.ai is a Polish conversational AI platform focused on healthcare voice automation for hospitals, clinics, and medical contact centers. The product handles appointment workflows, prescription-related requests, triage-first routing, and self-service call handling through localized NLP and no-code configuration. Built in Poland with expansion across Europe and the US, it targets high-volume patient communication with compliance-oriented integrations.