Customer Experience startup ecosystem
We track 5 organisations in this sector across 4+ countries.
Showing 5 of 5 Customer Experience
Customer Experience results
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CCW (Call Center World) 2026
Customer service and contact center event centered on AI, automation, and CX tech. Price: expo-only often free/low cost; congress passes about EUR 1500+. Good for chatbot and voice automation startups.
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CCW (Call Center World) 2027
CCW 2027 restructures into four Masterdays running 22-25 February in Berlin - Future Readiness Day, Customer Love Day, Touchpoint Excellence Day and AI Transformation Day - with the exhibition running 23-25 February. Billed as Europe's home of customer service, CX and AI for over 27 years, the event covers innovation in customer dialogue.
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Dixa
Dixa is a Danish customer engagement platform that unifies phone, email, chat, and messaging into one support workspace. Founded in 2015, Dixa emphasizes a relationship driven approach called Customer Friendship and helps digital first brands manage omnichannel support at scale. The company expanded across Europe and the United States, raised large funding rounds, and acquired knowledge base and conversational AI products to broaden its suite. Dixa is a notable Copenhagen based SaaS scale up.
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Insider
Insider is an Istanbul-founded marketing technology platform that uses AI to help brands deliver personalized, cross-channel customer experiences across web, mobile, email, messaging, and advertising touchpoints. The platform unifies customer data, predicts behavior, and automates individualized content delivery at scale. Insider has raised over $270 million, achieved unicorn status, and serves over 1,200 enterprise customers including Samsung, IKEA, and Estee Lauder across 28 countries. Co-founded in 2012 by Hande Cilingir, Insider is one of Turkey's most prominent B2B technology exports and a rare example of a martech unicorn built outside of Silicon Valley.
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Steven Van Belleghem
Belgian author, entrepreneur, and global thought leader on customer experience and the impact of artificial intelligence on customer relationships. He has written several bestselling books including 'The Offer You Can't Refuse', and is a confirmed main-stage speaker at the Oslo Business Forum 2026.
