We track 4 organisations in this sector across 4+ countries.
4 entries.
Customer service and contact center event centered on AI, automation, and CX tech. Price: expo-only often free/low cost; congress passes about EUR 1500+. Good for chatbot and voice automation startups.
Dixa is a Danish customer engagement platform that unifies phone, email, chat, and messaging into one support workspace. Founded in 2015, Dixa emphasizes a relationship driven approach called Customer Friendship and helps digital first brands manage omnichannel support at scale. The company expanded across Europe and the United States, raised large funding rounds, and acquired knowledge base and conversational AI products to broaden its suite. Dixa is a notable Copenhagen based SaaS scale up.
Insider is an Istanbul-founded marketing technology platform that uses AI to help brands deliver personalized, cross-channel customer experiences across web, mobile, email, messaging, and advertising touchpoints. The platform unifies customer data, predicts behavior, and automates individualized content delivery at scale. Insider has raised over $270 million, achieved unicorn status, and serves over 1,200 enterprise customers including Samsung, IKEA, and Estee Lauder across 28 countries. Co-founded in 2012 by Hande Cilingir, Insider is one of Turkey's most prominent B2B technology exports and a rare example of a martech unicorn built outside of Silicon Valley.
Belgian author, entrepreneur, and global thought leader on customer experience and the impact of artificial intelligence on customer relationships. He has written several bestselling books including 'The Offer You Can't Refuse', and is a confirmed main-stage speaker at the Oslo Business Forum 2026.