We track 6 organisations in this sector across 4+ countries.
6 entries.
CloudTalk is next-generation call center software built for modern customer support and sales teams. The platform integrates deeply with tools like Salesforce and HubSpot and layers AI-driven analytics on top of every conversation to improve agent performance and sentiment tracking. By 2026, CloudTalk has raised a significant Series B and serves global ecommerce and tech support teams, making it one of Slovakia’s most visible SaaS exports.
Focus Telecom is a Warsaw-based cloud contact center and customer communications software provider that equips enterprise and mid-market teams with omnichannel support workflows spanning voice, email, chat, and SMS. The platform enables companies to build automated call routing, IVR systems, and agent productivity dashboards without on-premise infrastructure. Focus Telecom serves clients across Poland and Central Europe, particularly in financial services, utilities, and retail, where high-volume customer interaction management is critical. The company is one of Poland's established players in cloud communications infrastructure.
Intercom is the Dublin-founded customer-messaging and support platform that effectively invented the in-app chat widget category in the early 2010s and has since evolved into one of the most widely deployed AI customer-service products in B2B SaaS. The company was started in 2011 by four Trinity College Dublin graduates — Eoghan McCabe, Des Traynor, Ciaran Lee, and David Barrett — who combined messaging, user segmentation, and lifecycle marketing into a single pane of glass at a time when enterprise support software was still dominated by ticket queues. Intercom's current product centers on Fin, its LLM-backed support agent that answers customer questions autonomously against a company's knowledge base, and it has become one of the clearest commercial examples of a pre-AI SaaS incumbent successfully retooling its core product around generative AI. The company is now headquartered in San Francisco but maintains a very large Dublin engineering and product office, and together with Stripe it is one of the canonical 'Irish mafia' software stories.
LiveChat is a Wrocław-based SaaS company providing customer-messaging software used by over 36,000 businesses worldwide. Its core product is the LiveChat web-chat platform; the group also owns ChatBot, HelpDesk, and KnowledgeBase. Founded in 2002 and led by Mariusz Ciepły, LiveChat Software went public on the Warsaw Stock Exchange in 2014 and has been a profitable, dividend-paying SaaS business — a rarity in Polish tech.
Customer service platform for small and midsize businesses combining live chat, AI chatbots, and helpdesk automation. Tidio helps e-commerce teams improve support response times and drive conversion from website traffic.
Zendesk was founded in Copenhagen in 2007 by Mikkel Svane, Morten Primdahl, and Alexander Aghassipour to make customer support software simpler and more usable. The company built a cloud helpdesk that unified email, chat, voice, and social support, then expanded rapidly after relocating headquarters to San Francisco while keeping Danish roots. Zendesk went public in 2014 and later returned to private ownership in 2022, but it continues to shape the global customer experience software market and remains a landmark Danish founded SaaS company.